The 
Service Users Views of the Laurels
The following are comments from both service users and their families:
- “Coming into the Laurels was just like going home as everyone is so friendly and welcoming, nothing is ever a bother.” (a service user)
- “Thank you for the very pleasant 'D Day' afternoon you gave us. We enjoyed singing the old war songs, waving our flags and dancing. The dried egg sponge cake brought back memories to. Thank you on behalf of all the residents.”
- “Thank you for taking the time to care for our dad and granddad, and for all your support and kindness which helped to bridge the mileage gap between us.” (a relative)
- “The overall care I find is very good, the caring attitude of the staff is excellent.” (a relative)
- “On behalf of the residents of the Laurels, may 1 say thank you for all the extra effort you put in to making our Christmas a really happy time. A special thank you to those who left family and fiiends to come and look after us on Christmas day. God Bless You.”
- “I am grateful for all the care and consideration she is having, no one could do more.” (a relative)
- “There is always a warm, homely feeling at the Laurels.” (a service user)
- “We are delighted with the care and attention you and your carers have shown in such a friendly atmosphere. My faith has been returned in the nursing profession, Thank you.” (a relative)
- “Many thanks to all the staff at the Laurels for the care given to our mother. Words cannot express our gratitude but we will always remember the kindness and the warm smiles of all the staff. We are forever in your debt.” (a relative)
- “The Laurels is clearly committed to continuous improvement to ensure the ongoing provision of high quality care to meet the needs of its service users” (Investors in People, 2002)
The home provides a high standard of care which meets residents' personal and health care needs. Residents are treated with respect and are supported to make choices and maintain control of their lives. The atmosphere in the home is friendly and relaxed.(CSCI, 1996)
The Laurels Care Home • 10 Norfolk Road • Carlisle CA2 5PQ
Tel. 01228 527972 • Fax. 01228 592161 • info@laurelscarehome.co.uk